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PostPosted: Thu Jun 21, 2007 8:57 am

How to get the best response out of the support forum


Everyone posting on here gets support, and we are proud of how good that support is.

But some people get their questions resolved a lot quicker than others.

So here is how they do it.


    1. They follow the posting check list, not just on the first post in a thread, but within the thread itself. If each (well perhaps not  quite each) post on a thread posts links and recaps where things are with the issue, then someone can understand what needs to be answered without rereading perhaps several pages.

    2. They don't develop a reputation as a time waster. Some things may be hard to search for, other things are very easy to find with just a little effort.

    3. They demonstrate a willingness to actually make the effort to learn in proportion to the complexity of things they want to do. If you really do want to make dozens of  html edits you should learn at least the basics of html.

    4. They have a forum worth supporting. A forum is about posts and members, if your priority is not the forum contents, but template editing then your forum is doomed. So why should people want to spend time supporting a doomed forum?

    5. They are polite and appreciate help given.

    6. They post in clear English without TXT speak or silly colours or fonts. Little is more annoying than someone wasting time on fonts and colours that generally make their post less readable, and no time proof reading what they have posted to see if it actually makes sense!

    7. Last but not least, having learned themselves, they try and help others on the forum to give back to the community.


Last edited by on Sun Apr 05, 2009 7:55 pm; edited 2 times in total

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PostPosted: Mon Jun 18, 2007 4:36 pm

New forum stats graphs added


http://www.myfreeforum.org/index....ir&task=graph&ids=2181696

1 comments have been made on this topic View/Post Comments
PostPosted: Sun Jun 17, 2007 6:35 pm

html/wysiwyg and editing/quoting posts.


I am thinking of leaving this as it stands, in that when you edit a post or quote a post, what you see is the bbcodes of the part being edited/quoted and not a wysiwyg view of that part of the post.

To do otherwise involves a lot of really quite error prone converting to and from. For example a spoiler is a few lines of html which can actually vary according to peoples settings

With editing and quoting, it is even arguable that the bbcode view is more useful.

 


1 comments have been made on this topic View/Post Comments
PostPosted: Sun Jun 17, 2007 1:01 pm

Gallery fix


As part of the general round of polishing features, file types other than images have started to get their corrent html headers sent through, which should mean some download errors being resolved.

If you need a file type added, please ask.


0 comments have been made on this topic View/Post Comments
PostPosted: Sun Jun 17, 2007 12:42 pm

Which posting panel style do you prefer?


In your profile on this forum, you can now select Old,New or Html styles.

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PostPosted: Sat Jun 16, 2007 10:53 am

bbcode portal released


This allows you to define your own BBCODES.

You can see how from the fact that it predefines the spoiler code, taking it out of the internal system and allow you to have more control over its looks, which is important on some templates.

 


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PostPosted: Sat Jun 16, 2007 9:12 am

New posting bbcode panels


Two new styles of posting are now available in your profile.

 

The options are :

 

  • Old
  • New
  • Html

They are all pretty sexy, and it is all "doable" on all forums.  But lets test it here a little first!

 

Do not try and follow the disjointed instructions available for doing this! Some of the procedure has changed.


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PostPosted: Fri Jun 15, 2007 1:45 pm

Change to topic display


I have changed the way topics are processed to try and eliminate spurious newlines <br's> in the posts.

This should make html posts work a lot better.

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PostPosted: Thu Jun 14, 2007 9:50 pm

bbcode editor





Still very much work in progress, but will probably be released with defaults set up in it for SPOILER which has always had issues with certain templates.

The new system will allow people to define their own bbcodes that match their templates.

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PostPosted: Thu Jun 14, 2007 3:49 pm

Prize quiz


http://forum.myfreeforum.org/index.php?component=prizequiz

34 comments have been made on this topic View/Post Comments
PostPosted: Thu Jun 14, 2007 10:34 am

Looking for a portal name for the web page thingamy


The core of the new content management system will be an all singing all dancing portal that will create front pages like:

http://www.downsizer.net/

from your web pages. It will use the page macros to give you enormous flexibility in how articles are organized and displayed.

e.g.

you could give an article the following macros:

DATE=20070614
TAGS=front,support
KEYWORDS=domain,dns
THUMBNAIL=dns.gif

and define a portal on the index.html page to look for TAGS=front and to order articles by DATE, it would display intros to a set number of article matching the criteria in a column layout of your choosing, with a thumbnail graphic. The template system would further allow you to customize the appearance.
I did a similar but far less flexible version of this for the Mambo/Joomla CMS system and it was popular as it beat the heck out of what that CMS would normally do with a front page

So I need a name that sums of what it will do, the mambo name was "frontpage_thumbnails" but that is not quite right for this system, as it is not just about frontpages, and not just about thumbnails.

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PostPosted: Wed Jun 13, 2007 8:53 pm

Current plans


It has been an eventful few months in terms of additions to the forums, we have had web pages. xprofile and portal changes, and new portals like the quiz portal, the arcade and still the poll portal due to go in tomorrow.
Some new portals like the EMAILER and the QUIZ, and even the GALLERY demonstrate new levels of functionality bringing myff closer to being a fully fledged web site solution and not simply a forum with useful additions.

So where to we go from here? Well the first stage is consolidation, these additions have yet to be fully mature, issues are still being found as people test things to the limits. As such there is likely to be a period of 8 weeks in which the new portals are allowed to stabilize.

This does not mean nothing new will be happening. We can add:

1) New web templates.
2) Some new forum statistics graphs.
3) Some simple new portals.
4) All the usual new templates and ranks etc.

Once we are stable and ready, the next phase will be to add features to make us an attractive all in one solution for even large web sites.
I run a large web site and forum, and have already made the forum there as close to a myff forum as I can, I want to make me want the web site side to be better as a myff solutions as well!
For this we will need portals to show latest web articles with thumbnail pictures and a generally more sophisticated web page management system. It will be fun getting there

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PostPosted: Wed Jun 13, 2007 10:36 am

poll portal component


Has now been written, and will probably be going in tomorrow.

It uses the existing forum poll system, so you create a poll in a thread and them assign the poll portal to use the topic id.

Note polls are quite wide, and hence a full poll portal like this will not really fit in a portal column.

If all you want is a link to a poll, then MENU portal are what should be used. As even though the topicid is passed to the template as for example {POLL_TOPICID} and hence you could tweak the question mode just to link to the topic, even the answer mode is liable to look to wide for a column.

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PostPosted: Tue Jun 12, 2007 10:20 am

Embedded arcade


Try this link on your own forum!

http://forum.myfreeforum.org/viewportal.php?component=arcade

e.g.

http://myforum/viewportal.php?component=arcade

the arcade link should probably default to this link.

100 comments have been made on this topic View/Post Comments
PostPosted: Tue Jun 12, 2007 8:46 am

Quiz component released


have fun

11 comments have been made on this topic View/Post Comments
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