How to get the best response out of the support forum

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admin (no pm's please)
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Posted: Thu Jun 21, 2007 8:57 am Post subject: How to get the best response out of the support forum

Everyone posting on here gets support, and we are proud of how good that support is. But some people get their questions resolved a lot quicker than others. So here is how they do it. 1. They follow the posting check list, not just on the first post in a thread, but within the thread itself. If each (well perhaps not quite each) post on a thread posts links and recaps where things are with the issue, then someone can understand what needs to be answered without rereading perhaps several pages. 2. They don't develop a reputation as a time waster. Some things may be hard to search for, other things are very easy to find with just a little effort. 3. They demonstrate a willingness to actually make the effort to learn in proportion to the complexity of things they want to do. If you really do want to make dozens of html edits you should learn at least the basics of html. 4. They have a forum worth supporting. A forum is about posts and members, if your priority is not the forum contents, but template editing then your forum is doomed. So why should people want to spend time supporting a doomed forum? 5. They are polite and appreciate help given. 6. They post in clear English without TXT speak or silly colours or fonts. Little is more annoying than someone wasting time on fonts and colours that generally make their post less readable, and no time proof reading what they have posted to see if it actually makes sense! 7. Last but not least, having learned themselves, they try and help others on the forum to give back to the community. _________________ Family Friendly Shareware \| \| Web Design/Services \| Free Forums Last edited by admin (no pm's please) on Sun Apr 05, 2009 7:55 pm; edited 2 times in total

CodyT07
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Posted: Fri Jun 22, 2007 6:16 am Post subject: Re: How to get the best response out of the support forum

admin (no pm's please) wrote:

Everyone posting on here gets support, and we are proud of how good that support is.

But some people get their questions resolved a lot quicker than others.

So here is how they do it.

They follow the posting check list, not just on the first post in a thread, but within the thread itself. If each (well perhaps not quite each) post on a thread posts links and recaps where things are with the issue, then someone can understand what needs to be answered without rereading perhaps several pages.
They don't develop a reputation as a time waster. Some things may be hard to search for, other things are very easy to find with just a little effort.
They demonstrate a willingness to actually make the effort to learn in proportion to the complexity of things they want to do. If you really do want to make dozens of html edits you should learn at least the basics of html.
They have a forum worth supporting. A forum is about posts and members, if your priority is not the forum contents, but template editing then your forum is doomed. So they should people want to spend time on a doomed forums.
They are polite and appreciate help given.
Last but not least, having learned themselves, they try and help others on the forum to give back to the community.

A bit easier to read, don't know how to do numbered list though
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Posted: Fri Jul 13, 2007 3:21 pm Post subject: forum owners forum

The forum owners forum Discuss with other forum owners here. You will need to email myfreeforum.org with your forum details to be allowed entry! I am supposed to email you, but you don't want pms. How do I gain entry.

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Posted: Fri Jul 13, 2007 3:27 pm Post subject:

emails are not private messages. _________________ CALM TIME: When calm time is called, all posters in a topic must take time out to calm down. I'm better than Jose!

K.a.t.h.y
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Posted: Thu Apr 03, 2008 9:25 pm Post subject: Correction?

I'm sorry, but your last sentence in #4 does not make any sense at all! _________________ Kathy Brandt ScrapKitChallenge.com

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Posted: Thu Apr 03, 2008 10:42 pm Post subject: Re: Correction?

K.a.t.h.y wrote:

I'm sorry, but your last sentence in #4 does not make any sense at all!

I understand it fine.

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Posted: Fri Apr 04, 2008 1:01 am Post subject: Re: Correction?

K.a.t.h.y wrote:

I'm sorry, but your last sentence in #4 does not make any sense at all!

It means you shouldn't be wasting your time making your forum look pretty. You should worry about content and visitors first, then worry about the "shiny" bits.
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Posted: Wed Nov 05, 2008 11:15 am Post subject: Re: Correction?

Brandon wrote:

K.a.t.h.y wrote:

I'm sorry, but your last sentence in #4 does not make any sense at all!

It means you shouldn't be wasting your time making your forum look pretty. You should worry about content and visitors first, then worry about the "shiny" bits.

Fair point, Content is King - but only partially true: there's a quantum difference between just making the place look like a tart's handkerchief and offering features (not mere cosmetics) which benefit and convenience a board's membership (or "enhancing their user experience").
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Moreta
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Posted: Sun Jan 04, 2009 6:59 pm Post subject: I am a NEW admin

Hi...I just found this site. The previous admin decided to leave her site to me without discussing it with me and I was like...wha...? For the sake of those who already joined, I'd like to give it a go, even though I dont have a clue on what to do. I think this forum will help. If you have any tips at all, please, please do not be shy. I will not be offended at all.

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Posted: Sun Jan 04, 2009 7:31 pm Post subject:

First tip, post in the right place with a link to your forum, your post is just a pointless bump of an old thread. _________________ Family Friendly Shareware \| \| Web Design/Services \| Free Forums

Moreta
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Posted: Sun Jan 04, 2009 7:33 pm Post subject:

MY bad... I am trying...still looking for THAT thread

Caden Brewer
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Posted: Sun Jan 04, 2009 9:20 pm Post subject:

Post in terms and conditions! _________________