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New member unable to access the board

Sir/ Madam,

I have a prospective new member who cannot access the board. We have gone through the normal procedure ie activated his account including “permissions” and still no joy. I took a look myself and gave him a temporary password so that I could check it out. It worked perfectly. I gave him the new details and asked him to try again, still no joy. I am keen to promote the board but I am at my wits end. Is it possible that it works for me and not for him even though he is using the same username and password? Please help I am desperate to get him on board.

Kind Regards


By 'no joy' what do you mean? What happens when he puts in the username and password? What method is he using to access the forum? On a mobile device? Via laptop? etc

Sorry but I don`t have that imformation. I will check it out and get back to you.

Many thanks


He has a Desk top computer

Can you find out if they are getting an error message and get them copy and paste that message to you, so you can post it here, there could be several reasons why their not getting through with username and password you've checked yourself.

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