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I have a prospective new member who cannot access the board. We have gone through the normal procedure ie activated his account including “permissions” and still no joy. I took a look myself and gave him a temporary password so that I could check it out. It worked perfectly. I gave him the new details and asked him to try again, still no joy. I am keen to promote the board but I am at my wits end. Is it possible that it works for me and not for him even though he is using the same username and password? Please help I am desperate to get him on board.
By 'no joy' what do you mean? What happens when he puts in the username and password? What method is he using to access the forum? On a mobile device? Via laptop? etc
Sorry but I don`t have that imformation. I will check it out and get back to you.
He has a Desk top computer
Can you find out if they are getting an error message and get them copy and paste that message to you, so you can post it here, there could be several reasons why their not getting through with username and password you've checked yourself.
Moderated: 1 User placed on moderation - please stop resurrecting dead threads with unnecessary and ambiguous advice